RankBIT – AI Visibility Platform

Effective date: 9 August 2026
Last updated: 9 August 2026

These Terms and Conditions (“Terms“) govern access to and use of the RankBIT website, platform, dashboards, reports, software, monitoring systems, integrations, optimization services and related services made available under the RankBIT brand (“RankBIT“, the “Platform“, or the “Services“).

RankBIT is provided by:

RankBIT / BRAHMABIT SRL
VAT / CUI: RO39662046
Email: office@brahmabit.ro
Website: rankbit.ai

Hereinafter referred to as “RankBIT“, “Brahmabit“, “we“, “us“, or “our“.

By creating an account, purchasing a subscription, submitting an order, accessing the Platform, using any RankBIT Service or clicking an acceptance mechanism such as “Create Account”, “Start”, “Subscribe”, “Buy”, “Pay”, or equivalent, you acknowledge that you have read, understood and agree to be legally bound by these Terms.

If you do not agree with these Terms, you must not purchase, access or use the Services.

1. DEFINITIONS

For purposes of these Terms:

“Account” means the user account created for accessing RankBIT.

“AI Platform” means any artificial intelligence-powered service, assistant, answer engine, search engine, model or third-party platform that RankBIT may analyze, including services provided by companies such as OpenAI, Google, Microsoft, Anthropic, Perplexity and others.

“AI Visibility” means RankBIT’s assessment of the visibility, discoverability, citation frequency, recommendation frequency, prominence or representation of a Client, brand, website, product or entity within AI-powered systems.

“AI Visibility Score” means a RankBIT-generated proprietary metric or calculated indicator intended to assist Clients in understanding AI visibility.

“Business Customer” means a natural or legal person purchasing or using the Services primarily for commercial, professional, entrepreneurial or business purposes.

“Client”, “Customer” or “you” means the individual or legal entity purchasing or using the Services.

“Consumer” means a natural person acting for purposes outside their trade, business, craft or profession, as defined by applicable consumer legislation.

“Client Content” means information, text, trademarks, logos, product data, website data, feeds, credentials, business descriptions, documents, images, structured data and other materials supplied by or on behalf of the Client.

“Optimization” means technical, content, structured-data, feed, website, AI-discoverability, GEO, AEO or related actions performed or recommended by RankBIT.

“Subscription” means a recurring paid plan granting access to some or all RankBIT Services.

“Third-Party Service” means any service, API, platform, website, hosting service, AI model, payment processor, analytics provider, e-commerce service or other system not operated by RankBIT.

2. THE RANKBIT SERVICE

RankBIT is an AI visibility, Generative Engine Optimization (“GEO“), Answer Engine Optimization (“AEO“) and digital visibility platform.

Depending on the plan purchased, RankBIT may provide functionality including:

AI visibility monitoring;
AI Visibility Scores;
Share of Voice measurements;
competitor monitoring;
AI citation monitoring;
prompt/query monitoring;
brand mention analysis;
technical website analysis;
schema and structured-data analysis;
schema generation or optimization;
llms.txt generation or recommendations;
content recommendations;
content optimization;
landing-page recommendations;
product feed analysis;
Google Shopping/XML feed optimization;
e-commerce product optimization;
local-business optimization;
crawler accessibility analysis;
AI crawler configuration recommendations;
technical SEO recommendations;
reporting;
historical performance tracking;
competitor comparisons;
automated scanning;
AI-generated recommendations;
integrations;
managed optimization services;
other functionality displayed on the RankBIT website or dashboard.

The exact functionality available to you depends on your Subscription plan.

3. RANKBIT IS NOT A SEARCH ENGINE OR AI PLATFORM

RankBIT is an independent service.

Unless expressly stated otherwise, RankBIT is not owned, operated, sponsored, endorsed or controlled by OpenAI, ChatGPT, Google, Gemini, Microsoft, Copilot, Anthropic, Claude, Perplexity or any other third-party AI or search provider.

References to third-party company names, trademarks, models and products are made solely for identification, interoperability, monitoring or informational purposes.

All third-party trademarks remain the property of their respective owners.

4. NO GUARANTEE OF AI RANKINGS, RECOMMENDATIONS OR CITATIONS

This provision is material to your use of the Services.

RankBIT does not guarantee that any Client, website, brand, product or service will appear, rank, be cited, be recommended or receive any specific placement in any AI Platform, search engine or third-party system.

AI Platforms and search engines operate independently and may change their:

models;
algorithms;
ranking systems;
retrieval systems;
training datasets;
indexes;
citation mechanisms;
crawler behavior;
search functionality;
content policies;
APIs;
query interpretation;
personalization methods;
geographic behavior;
eligibility criteria;

at any time and without notice to RankBIT.

Consequently, results may differ between:

users;
accounts;
geographic regions;
devices;
sessions;
queries;
languages;
AI model versions;
dates;
subscription tiers;
search modes.

A positive RankBIT score or optimization recommendation is therefore not a representation or warranty that a third-party AI system will cite or recommend the Client.

RankBIT provides optimization, analysis and monitoring intended to improve the Client’s opportunities for visibility; it does not control the final output of third-party systems.

5. AI VISIBILITY SCORE AND OTHER METRICS

RankBIT may calculate metrics including an AI Visibility Score, Share of Voice, citation counts, recommendation rates, query coverage or other indicators.

These metrics:

are proprietary RankBIT measurements;
may be based on samples, automated tests, APIs, model responses and RankBIT methodologies;
are intended for comparative and analytical purposes;
may not represent every possible user query or AI response;
may fluctuate even where no changes have been made to a Client’s website;
may differ from measurements obtained by another provider;
are not official metrics provided or certified by third-party AI companies.

RankBIT may modify the methodology used to calculate such metrics where necessary to improve accuracy, account for changes in AI ecosystems or expand Platform functionality.

Historical scores generated under different methodologies may therefore not always be directly comparable.

6. AI-GENERATED OUTPUTS

Certain RankBIT functionality may use artificial intelligence to generate:

recommendations;
analyses;
summaries;
content;
schema;
questions;
prompts;
reports;
optimization suggestions;
competitor assessments;
technical recommendations.

Artificial intelligence systems can generate incomplete, inaccurate, outdated or misleading information.

You are responsible for reviewing material before publishing or relying upon it.

RankBIT does not represent that AI-generated output is:

factually correct;
error-free;
unique;
suitable for a particular purpose;
legally compliant in every jurisdiction;
free from third-party intellectual-property claims.

Where RankBIT automatically implements permitted changes under a managed service, reasonable automated and/or human controls may be applied depending upon the Service.

7. CLIENT ONBOARDING

To provide the Services, RankBIT may request information such as:

company name;
website;
business category;
geographic service area;
products or services;
competitors;
target customers;
target keywords;
important questions/prompts;
e-commerce data;
Google feeds;
analytics information;
CMS access;
API credentials;
Search Console information;
business profile information.

The Client agrees to provide reasonably accurate and current information.

RankBIT’s results may be negatively affected by incomplete, incorrect or outdated onboarding information.

8. ACCESS TO CLIENT SYSTEMS

Certain Services may require the Client to grant RankBIT access to third-party systems, including:

WordPress;
WooCommerce;
Shopify or another e-commerce system;
website hosting;
DNS systems;
Cloudflare;
Google services;
feeds;
analytics systems;
APIs.

Where such access is provided, RankBIT will use it only to the extent reasonably required to provide the Services, subject to these Terms and applicable data-protection obligations.

The Client represents that it has authority to provide such access.

The Client should, where technically practical, issue dedicated credentials with only the minimum permissions reasonably required.

9. ACCOUNT REGISTRATION

You may be required to create a RankBIT Account.

You agree to:

provide accurate registration information;
keep your details current;
maintain the confidentiality of your login credentials;
use strong credentials;
restrict unauthorized access to your Account;
promptly notify RankBIT of suspected unauthorized access.

You are responsible for activity performed through your Account to the extent permitted by applicable law.

Accounts may not be sold, leased, transferred or shared outside the organization for which they were created unless the applicable plan expressly permits this.

10. BUSINESS ACCOUNTS AND AUTHORIZED USERS

If you register on behalf of a company or another organization, you represent that you have authority to bind that organization to these Terms.

An organization may permit employees, contractors or other authorized users to access its RankBIT Account.

The subscribing organization remains responsible for its authorized users’ compliance with these Terms.

11. SUBSCRIPTIONS

RankBIT operates primarily on a subscription basis.

Subscription options may include, among others:

monthly plans;
annual plans;
agency plans;
custom or enterprise plans.

Available functionality, usage allowances and prices are those presented on the applicable pricing page or checkout page at the time the order is submitted.

RankBIT may introduce, remove or modify plans from time to time.

12. AUTOMATIC RENEWAL

Unless explicitly stated otherwise during checkout, paid Subscriptions renew automatically.

By purchasing a recurring Subscription, you authorize RankBIT and its payment processors to charge the payment method associated with your Account for:

the initial Subscription period; and
each subsequent renewal period;

until the Subscription is cancelled.

For a monthly Subscription, renewal will ordinarily occur monthly.

For an annual Subscription, renewal will ordinarily occur annually.

The amount charged will be the applicable Subscription price, plus applicable taxes, unless the price is changed in accordance with these Terms.

13. PRICES

Current prices are displayed on the RankBIT website and/or during checkout.

Prices may be displayed:

excluding VAT;
including VAT;
in USD;
EUR;
RON;
or another supported currency;

depending on the Client and checkout configuration.

The total amount payable and applicable taxation will be shown during checkout where required by law.

If a website page and checkout contain inconsistent pricing, the amount clearly presented and accepted during checkout will normally control, subject to correction of obvious errors and mandatory consumer law.

14. ANNUAL SUBSCRIPTIONS

Where RankBIT displays a monthly-equivalent price for an annual plan, the displayed monthly amount may represent the annual Subscription price divided by twelve.

Unless expressly stated otherwise, annual plans may be charged as one annual payment rather than twelve monthly payments.

The checkout page will display the actual billing structure before purchase.

15. PAYMENT PROCESSING

RankBIT may use third-party payment processors to process transactions.

RankBIT does not necessarily directly store complete payment-card information.

Your use of the payment service may also be governed by terms imposed by the applicable payment processor.

You authorize the sharing of transaction information necessary for:

payment processing;
refunds;
fraud prevention;
subscription management;
invoicing;
accounting;
regulatory compliance.

16. FAILED PAYMENTS

If a recurring payment cannot be collected, RankBIT may:

retry the payment;
notify the Client;
request another payment method;
place the Account in a grace period;
restrict functionality;
pause scans or optimizations;
suspend access;
terminate the Subscription.

RankBIT is not required to continue providing paid Services indefinitely where payment remains outstanding.

Suspension due to non-payment does not automatically extinguish amounts already due.

17. PLAN UPGRADES AND DOWNGRADES

Clients may be able to upgrade or downgrade their Subscription.

An upgrade may take effect immediately and may result in a prorated or immediate additional charge.

A downgrade may take effect immediately or at the next renewal date depending on the plan and checkout terms.

Downgrading may result in the loss of:

scan allowances;
monitored prompts;
projects;
competitors;
historical information;
reporting functions;
users;
integrations;
automated optimizations;
other premium functionality.

The Client is responsible for exporting information it wishes to preserve before changing plans where an export function is available.

18. CANCELLATION

Unless a different contract applies, a Client may cancel an automatically renewing Subscription through the functionality made available in its Account or by contacting RankBIT.

Cancellation prevents future renewals.

Unless required otherwise by law or expressly stated during purchase:

cancelling a Subscription does not automatically generate a refund for the current Subscription period.

After cancellation, access may continue until the end of the already-paid billing period.

19. REFUNDS

19.1 Business Customers

Except where:

expressly stated in an offer;
agreed in writing;
required by applicable law;

fees already paid by a Business Customer are non-refundable.

This includes cancellation resulting from:

dissatisfaction with AI-platform results;
changes in third-party algorithms;
failure to obtain a desired ranking;
failure to obtain a citation;
reduction in visibility;
changes to the Client’s website;
actions taken by third-party providers.

19.2 Consumers

Nothing in these Terms restricts statutory rights available to Consumers.

Where mandatory consumer legislation grants a right to reimbursement, withdrawal, conformity, price reduction or termination, those statutory rights prevail over any inconsistent provision of these Terms.

Romanian rules specifically address consumer contracts for digital content and digital services under OUG 141/2021. (Legislație)

20. CONSUMER RIGHT OF WITHDRAWAL

Where you qualify as a Consumer and applicable law gives you a statutory right of withdrawal, you may generally have 14 days from conclusion of a distance service contract to exercise that right without providing a reason, subject to the statutory rules and exceptions. (EUR-Lex)

Where you explicitly request that provision of a paid Service commence during the withdrawal period, applicable legislation may permit RankBIT to charge an amount proportionate to the Services already provided if you subsequently exercise the withdrawal right.

For digital content or circumstances where legislation permits the withdrawal right to be lost after performance begins, any such loss shall apply only where the legally required consent and acknowledgement have been obtained.

Nothing in this section removes any non-waivable consumer right.

Withdrawal requests may be submitted to:

[LEGAL / SUPPORT EMAIL]

and should include sufficient information to identify the purchaser and order.

21. DIGITAL-SERVICE CONFORMITY

Where mandatory consumer digital-service legislation applies, RankBIT provides Consumers with the rights and remedies that cannot lawfully be excluded, including applicable rights relating to conformity of digital services.

The Romanian legal framework expressly regulates contracts for digital content and digital services through OUG 141/2021. (Legislație)

Nothing in these Terms is intended to waive statutory rights that cannot lawfully be waived.

22. FAIR USE AND SERVICE LIMITS

Each Subscription may contain limits involving, for example:

websites;
projects;
domains;
prompts;
competitors;
scans;
reports;
users;
API requests;
optimization actions;
products;
pages;
generated content;
data retention.

Where a Service is marketed as “unlimited”, reasonable technical and fair-use restrictions may still apply to prevent misuse, excessive automated traffic, service degradation, resale or activity materially inconsistent with normal use of the relevant plan.

RankBIT may contact a Client whose usage materially exceeds ordinary use to propose:

optimization of usage;
a custom plan;
an enterprise plan;
temporary rate limiting.

23. AUTOMATED SCANNING

RankBIT may automatically run queries or scans against supported services at scheduled or variable intervals.

The number and frequency of scans may depend on:

Subscription plan;
available APIs;
third-party rate limits;
technical conditions;
project settings;
cost considerations;
platform restrictions.

A metric displayed as “daily”, “weekly”, “monthly” or similar describes the intended service interval and does not constitute an absolute guarantee that every scan will occur at an identical time.

24. THIRD-PARTY AI PLATFORM LIMITATIONS

RankBIT relies in part on systems outside its control.

Third-Party Services may:

become unavailable;
introduce rate limits;
change APIs;
block automation;
change pricing;
discontinue models;
modify terms of use;
alter response behavior;
restrict geographic access.

Where such a change affects RankBIT, RankBIT may alter, replace, suspend or discontinue the affected integration.

RankBIT will use commercially reasonable efforts to adapt the Service where practical but cannot guarantee perpetual compatibility with any specific third-party system.

25. THIRD-PARTY DATA ACCURACY

Information presented within RankBIT may originate partly from third-party systems.

RankBIT does not warrant the completeness or accuracy of independently supplied third-party information.

Reports should therefore be interpreted as decision-support tools rather than an infallible representation of every AI or search interaction occurring globally.

26. CLIENT RESPONSIBILITIES

The Client is responsible for:

maintaining a functional website;
having legal authority over websites submitted for optimization;
ensuring Client Content is lawful;
maintaining appropriate hosting;
maintaining required third-party accounts;
maintaining necessary licenses;
ensuring product/service information is accurate;
responding reasonably to requests necessary to deliver the Service;
reviewing recommended substantive business information before publication;
complying with applicable industry regulations.

The Client must not instruct RankBIT to publish false, deceptive, defamatory or unlawful information.

27. CLIENT CONTENT

The Client retains ownership of Client Content.

The Client grants RankBIT a limited, worldwide, non-exclusive right to host, process, reproduce, modify, format, analyze and otherwise use Client Content to the extent necessary to:

provide the Services;
perform requested optimizations;
generate reports;
create authorized content;
maintain backups;
prevent fraud or abuse;
comply with legal obligations.

This license ends when no longer reasonably required to provide the Services, subject to legally required retention periods and reasonable backup cycles.

28. CLIENT REPRESENTATIONS REGARDING CONTENT

The Client represents that it has all rights reasonably necessary to provide Client Content to RankBIT.

The Client must not provide content that:

infringes intellectual-property rights;
violates privacy rights;
contains unlawful personal data;
is defamatory;
is fraudulent;
intentionally contains malicious software;
violates applicable law.

29. INTELLECTUAL PROPERTY

Except for Client Content and third-party materials, RankBIT and its licensors own all rights in and to:

RankBIT;
its software;
source code;
interfaces;
dashboards;
database structures;
designs;
methodologies;
scoring systems;
algorithms;
reports and report structures;
workflows;
automation technology;
trademarks;
logos;
documentation;
proprietary know-how.

No ownership in RankBIT’s underlying technology is transferred to the Client.

30. LICENSE TO USE THE PLATFORM

Subject to payment and compliance with these Terms, RankBIT grants the Client a limited, revocable, non-exclusive, non-transferable right to access and use the applicable Services during the Subscription period.

This license is solely for the Client’s internal business use unless an agency/reseller plan expressly permits use for third-party clients.

31. PROHIBITED USE

You must not:

reverse engineer RankBIT except where such restriction is prohibited by law;
attempt to obtain RankBIT source code;
scrape the Platform in an unauthorized manner;
circumvent usage limits;
bypass access restrictions;
attack or overload the Platform;
upload malware;
interfere with security mechanisms;
impersonate another person;
use stolen payment information;
resell accounts without authorization;
use the Platform to engage in unlawful activity;
manipulate scans through fraudulent data;
use automated systems that materially impair the Platform;
attempt unauthorized access to another Client’s data.

RankBIT may suspend Accounts reasonably suspected of such conduct.

32. AGENCY AND RESELLER USE

Agency functionality may be available under designated plans.

Unless expressly authorized by the applicable plan or separate agreement, purchasing a standard RankBIT Subscription does not grant the right to:

resell RankBIT accounts;
sublicense the Platform;
white-label RankBIT;
provide unauthorized third parties with dashboard access.

Special agency, reseller or white-label arrangements may be governed by additional terms.

33. CONFIDENTIAL INFORMATION

Where applicable to Business Customers, each party shall use reasonable care to protect non-public confidential information received from the other party.

Confidential information does not include information that:

is publicly available without breach;
was lawfully known beforehand;
is independently developed;
is lawfully received from another party without confidentiality restrictions.

Disclosure may be made where legally required.

34. DATA PROTECTION AND GDPR

Personal data processed by RankBIT is handled in accordance with RankBIT’s Privacy Policy and applicable data-protection law, including Regulation (EU) 2016/679 (GDPR) where applicable. (EUR-Lex)

Depending upon the particular processing activity, Brahmabit may act as:

data controller; or
data processor on behalf of a Client.

Where RankBIT processes personal data on behalf of a Business Customer and Article 28 GDPR applies, the parties may enter into or incorporate an applicable Data Processing Agreement (“DPA”).

Clients must not upload unnecessary sensitive personal data to RankBIT.

35. AGGREGATED AND ANONYMIZED DATA

To the extent permitted by applicable law, RankBIT may generate statistical, aggregated or anonymized information concerning Platform operation and usage.

Such information may be used to:

improve RankBIT;
benchmark performance;
improve algorithms;
identify general trends;
improve reporting;
secure the Platform;

provided that such information does not reasonably identify an individual Client where anonymization is represented.

36. SECURITY

RankBIT implements reasonable technical and organizational measures appropriate to the nature of the Services.

However, no internet-connected system can be guaranteed to be completely secure.

Clients must maintain appropriate security practices for their own systems, credentials and endpoints.

RankBIT shall not be responsible for incidents caused solely by compromised Client credentials, Client-side malware or unauthorized access occurring outside systems controlled by RankBIT, except to the extent required by applicable law.

37. SERVICE AVAILABILITY

RankBIT aims to provide reliable access but does not guarantee uninterrupted availability unless a separate Service Level Agreement expressly provides otherwise.

Service may be interrupted because of:

scheduled maintenance;
emergency maintenance;
server failure;
hosting issues;
telecommunications failure;
cyber incidents;
software defects;
third-party API outages;
third-party AI outages;
force majeure events.

Where practical, RankBIT may attempt to minimize disruption.

38. MAINTENANCE AND UPDATES

RankBIT may update the Platform from time to time to:

add features;
improve security;
repair defects;
improve performance;
modify interfaces;
adapt to third-party changes;
comply with legal obligations.

Some updates may temporarily modify or remove existing functionality.

For Consumers, mandatory statutory rights concerning digital-service updates and conformity remain unaffected.

39. BETA AND EXPERIMENTAL FEATURES

RankBIT may identify certain functionality as:

Beta;
Preview;
Experimental;
Early Access;
Labs;
Test.

Such functionality may be incomplete, changed or discontinued.

To the extent permitted by law, experimental functionality is provided without any commitment that it will become a permanent production feature.

40. OPTIMIZATION IMPLEMENTATION

Depending on the Subscription, RankBIT may either:

provide recommendations for implementation by the Client; or
automatically or manually implement authorized changes.

Where direct implementation is enabled, the Client authorizes RankBIT to make changes reasonably required for the selected Services.

These may include modifications to:

structured data;
metadata;
website text;
feeds;
technical files;
crawler directives;
product information;
internal linking;
optimization settings.

RankBIT will not intentionally undertake material changes outside the scope of the purchased Service without appropriate authorization.

41. BACKUPS

Although reasonable precautions may be used, RankBIT is not a substitute for the Client’s website backup system.

Clients are strongly advised to maintain independent backups of websites, databases and critical business information.

Where RankBIT performs direct technical changes, RankBIT may create temporary backups where technically practical, but this does not transfer the Client’s general backup responsibility to RankBIT.

42. CLIENT WEBSITE CHANGES

RankBIT cannot be responsible for degradation in results caused by Client or third-party actions including:

redesigns;
migrations;
domain changes;
deleted content;
changed URLs;
changed structured data;
robots.txt modifications;
blocking crawlers;
hosting failures;
removal of RankBIT implementation;
conflicting plugins;
theme changes;
feed changes.

Where such changes materially affect the Service, additional remediation may require separate work or charges depending on the Subscription.

43. NO EXCLUSIVITY

Unless expressly agreed otherwise in writing, RankBIT may provide services to businesses operating in the same:

industry;
geographic market;
product category;
competitive market;

as the Client.

Purchasing a Subscription does not create geographic or industry exclusivity.

44. NO PROFESSIONAL ADVICE

Reports and recommendations provided through RankBIT are primarily marketing, visibility, technical and analytical information.

They do not constitute:

legal advice;
tax advice;
investment advice;
medical advice;
accounting advice.

Clients operating in regulated industries remain responsible for obtaining appropriate professional review.

45. MARKETING CLAIMS AND CONTENT

Clients remain responsible for the legality and accuracy of claims concerning their own business.

RankBIT may recommend wording intended to improve visibility, but the Client must not use RankBIT to create or distribute intentionally:

false claims;
fabricated reviews;
fake credentials;
false product information;
deceptive pricing;
fraudulent business information.

RankBIT may refuse instructions that reasonably appear unlawful or deceptive.

46. SUSPENSION

RankBIT may temporarily suspend access where reasonably necessary because of:

overdue payment;
suspected fraud;
security risk;
unlawful use;
serious violation of these Terms;
abuse of the Platform;
technical risk to other Clients;
legal obligation.

Where reasonable and legally permitted, RankBIT may provide notice and an opportunity to remedy the issue.

47. TERMINATION BY THE CLIENT

The Client may terminate by cancelling its Subscription in accordance with Section 18.

Termination does not eliminate obligations accrued prior to termination.

48. TERMINATION BY RANKBIT

RankBIT may terminate an Account or Subscription where:

the Client materially breaches these Terms;
payment remains overdue;
fraudulent activity occurs;
continued service would violate law;
the Client intentionally compromises Platform security;
the Client persistently abuses the Services.

For non-material breaches capable of remedy, RankBIT may provide an opportunity to cure before termination where reasonable.

49. EFFECT OF TERMINATION

After termination or expiration:

access to paid features may cease;
scheduled scans may stop;
monitoring may stop;
integrations may be disconnected;
reports may become unavailable;
stored information may eventually be deleted.

Clients should export information they require before the Subscription ends where an export option is available.

Certain information may continue to be retained where necessary for:

accounting;
tax;
fraud prevention;
dispute resolution;
legal compliance;
backups.

50. DISCLAIMER OF WARRANTIES

For Business Customers, and to the maximum extent permitted by applicable law, RankBIT is provided on an “as available” basis.

RankBIT does not warrant that:

every feature will operate without interruption;
every report will be error-free;
every third-party API will remain available;
visibility will increase;
rankings will increase;
traffic will increase;
sales will increase;
revenue will increase;
any particular AI system will cite the Client.

Nothing in this Section excludes warranties or statutory conformity obligations that cannot lawfully be excluded for Consumers.

51. LIMITATION OF LIABILITY – BUSINESS CUSTOMERS

This section applies to Business Customers to the maximum extent permitted by applicable law.

RankBIT shall not be liable for indirect, incidental, consequential, special or punitive damages, including loss of:

profits;
anticipated savings;
revenue;
opportunity;
goodwill;
reputation;
business relationships;

arising from use of the Services.

RankBIT shall not be liable for decisions, rankings, responses or actions independently made by third-party AI platforms or search engines.

Except for liabilities that cannot lawfully be limited, RankBIT’s aggregate liability arising out of or relating to a Subscription shall not exceed the fees actually paid by the affected Business Customer to RankBIT for the applicable Service during the 12 months immediately preceding the event giving rise to the claim.

52. MATTERS NOT EXCLUDED

Nothing in these Terms excludes or limits liability to the extent such exclusion or limitation would be prohibited by applicable law.

Mandatory rights of Consumers remain unaffected.

53. BUSINESS CUSTOMER INDEMNITY

To the extent permitted by law, a Business Customer agrees to indemnify RankBIT against third-party claims arising directly from:

unlawful Client Content;
Client infringement of third-party intellectual-property rights;
unauthorized access credentials supplied by the Client;
fraudulent instructions;
illegal use of the Services;

except to the extent the claim resulted from RankBIT’s own unlawful conduct.

54. FORCE MAJEURE

Neither party shall be responsible for failure or delay caused by circumstances outside its reasonable control, which may include:

natural disasters;
war;
terrorism;
civil unrest;
government action;
widespread internet outages;
telecommunications failures;
major cloud-provider outages;
widespread cyberattacks;
power failures;
labor disputes;
epidemics;
extraordinary failures of essential third-party infrastructure.

This provision does not excuse payment obligations already accrued before the event.

55. CHANGES TO THE PLATFORM

RankBIT evolves continually.

We may:

introduce new functionality;
replace functionality;
discontinue functionality;
modify integrations;
change technical architecture;
modify scoring methodologies.

Where a material change significantly reduces a core paid Service, RankBIT will take reasonable measures appropriate to the circumstances and mandatory consumer rights remain unaffected.

56. CHANGES TO PRICES

RankBIT may change Subscription prices prospectively.

A price change will not retroactively alter amounts already paid.

Where an automatically renewing Subscription is affected, RankBIT will provide any notice required by applicable law before the changed price applies.

If the Client does not wish to continue at the new price, the Client may cancel before the affected renewal.

57. CHANGES TO THESE TERMS

RankBIT may modify these Terms where reasonably necessary because of:

changes to the Services;
new functionality;
legal requirements;
security considerations;
third-party requirements;
business-model changes.

The updated Terms will identify a revised effective or “last updated” date.

Where legally required or where a modification materially affects an active Subscription, additional notice may be provided.

Changes will not retroactively eliminate accrued legal rights.

58. ELECTRONIC COMMUNICATIONS

You agree that contractual and operational communications may be delivered electronically, including through:

email;
Account notifications;
dashboard notices;
checkout notices.

Operational communications concerning billing, security, Account functionality or contractual changes are not necessarily marketing communications.

Marketing communications will be handled according to applicable law and the Privacy Policy.

59. CUSTOMER SUPPORT

Support channels and availability may differ by Subscription plan.

Support may be available through:

email;
support ticket;
dashboard messaging;
other channels displayed by RankBIT.

Response times displayed by RankBIT are targets unless expressly included within a separately agreed SLA.

60. COMPLAINTS

Complaints concerning the Services may be submitted to:

BRAHMABIT SRL
Email: [SUPPORT EMAIL]
Address: [REGISTERED ADDRESS]

Please include:

your Account email;
order number where relevant;
domain/project concerned;
description of the issue;
relevant supporting information.

RankBIT will endeavor to review complaints within a reasonable period.

61. ALTERNATIVE DISPUTE RESOLUTION FOR CONSUMERS

Consumers may have access to alternative dispute-resolution mechanisms.

In Romania, ANPC operates a consumer Alternative Dispute Resolution mechanism (“SAL”), which provides an alternative to court proceedings for eligible consumer disputes. (ANPC)

The previous European Union Online Dispute Resolution (“ODR”) platform should not be included as the traditional EU ODR link in this Terms page: Regulation (EU) 2024/3228 discontinued the platform, with submission of complaints ending on 20 March 2025. (EUR-Lex)

62. GOVERNING LAW

These Terms and the contractual relationship between RankBIT and the Client shall be governed by the laws of Romania, without prejudice to mandatory rights that Consumers may have under the law applicable to them.

63. JURISDICTION

For Business Customers, unless otherwise agreed in writing, disputes which cannot be amicably resolved shall be submitted to the competent courts of Romania having jurisdiction in relation to BRAHMABIT SRL.

For Consumers, this clause does not deprive the Consumer of any mandatory jurisdictional protection available under applicable law.

64. AMICABLE RESOLUTION

Before initiating proceedings, Business Customers are encouraged to provide RankBIT with written notice describing the dispute and allow the parties a reasonable opportunity to attempt an amicable resolution.

This requirement does not prevent either party from seeking urgent protective or injunctive relief where appropriate.

65. ASSIGNMENT

A Client may not assign its Subscription or obligations under these Terms without RankBIT’s prior written consent, except where applicable law provides otherwise.

RankBIT may assign these Terms as part of:

a corporate restructuring;
merger;
acquisition;
sale of business or assets;

provided that mandatory Client rights remain unaffected.

66. SUBCONTRACTORS

RankBIT may use qualified contractors, hosting companies, infrastructure providers, AI providers, analytics providers, email providers, payment processors and other subprocessors or suppliers to deliver the Services.

Where personal data processing is involved, applicable data-protection obligations apply.

67. NO PARTNERSHIP OR EMPLOYMENT

These Terms do not establish a:

partnership;
franchise;
joint venture;
employment relationship;
fiduciary relationship;

between RankBIT and the Client.

68. SEVERABILITY

If any provision of these Terms is determined to be invalid, unlawful or unenforceable, that provision will be interpreted or limited to the minimum extent necessary, where legally possible.

The remaining provisions will remain effective.

69. NO WAIVER

A party’s failure to enforce a provision on one occasion does not constitute a waiver of that provision or of the right to enforce it later.

70. ORDER OF PRECEDENCE

Where multiple documents govern the Services, the following order of precedence will generally apply in case of direct conflict:

individually negotiated written agreement;
applicable order form;
applicable Data Processing Agreement for data-processing matters;
these Terms;
other general website policies;

unless a document expressly provides otherwise.

Mandatory law always prevails.

71. ENTIRE AGREEMENT

These Terms, together with applicable:

order forms;
Subscription information;
Privacy Policy;
Data Processing Agreement;
additional service-specific terms;

constitute the agreement governing the applicable Services and replace prior representations regarding the same subject matter, except where expressly incorporated into a written agreement.

72. LANGUAGE

These Terms may be provided in multiple languages.

Where permitted by applicable law, the English version may be designated as the controlling contractual version, except where mandatory local law requires otherwise.

73. CONTACT INFORMATION

Questions concerning these Terms may be sent to:

RankBIT / BRAHMABIT SRL
VAT / CUI: RO39662046
Email: office@brahmabit.ro
Website: rankbit.ai